Refund policy

Made-to-order rings

Our rings are made to order. Custom, pavé, and stone-set pieces are final sale after production begins, except for defects or fulfillment errors. This includes the Arc / Mallet and Linea / Clous de Paris rings.

Cancellations

You may cancel within 12 hours of placing your order, unless production has already started. To request cancellation, email hi@remix.band with your order number.

Size corrections

One size-correction request is available within 60 days. The customer pays insured shipping both ways. Physical adjustments are generally limited to ¼–½ size when the design permits; not every ring can be physically resized.

If a physical adjustment is not possible:

• Silver: a replacement is 50% of the original ring price.
• Gold: a remake is $500.

For other materials, contact us before arranging a size correction. Please email your order number and requested size before sending any ring.

Defects or fulfillment errors

If your ring arrives defective, damaged, or different from your order, email hi@remix.band with your order number and photos so we can review the issue and work with you to make it right. These cases are exceptions to the final-sale policy.

Do not send an item back before contacting us. We will provide return instructions and the appropriate return address when needed.

Approved refunds

Approved refunds are returned to the original payment method. Your bank or payment provider may take additional time to post the refund.

This policy does not limit any rights you may have under applicable consumer-protection law.